Company Shares Consumer Tips After Receiving Customer Reports

Tennessee American Water is making customers aware of a potential utility scam after receiving reports from some customers about a person or persons claiming to be a Tennessee American Water worker(s).  The individual or individuals who may be impersonating Tennessee American Water field employees is asking for payment to perform work such as removing a backflow device or checking pressure on a pressure reducer valve.  The company wants customers to know that field employees who are working at a home or business would not ask that a payment be made through them.  In addition, the examples of services that customers have been offered by this/these individual(s) are not services that Tennessee American Water performs. 

To protect consumers, we are providing the following consumer tips:

How to identify a legitimate Tennessee American Water employee at your home or place of business

How to identify legitimate request for payment of a bill: 

Customers with any doubts of the legitimacy of a worker at their property or from a phone call should contact the appropriate utility as well as local law enforcement.